Who we are
Our website address is: https://www.isendo.com.au.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
How we protect your data
All our server hard drives are encrypted so that if hardware is stolen then the data is protected from view. While operating our servers all run anti virus and anti malware software. To prevent phishing attack, only specially trained staff are permitted to open emails coming into the practice, and all attachments are scanned for malware. No staff are allowed to plug any personal USB device or to check their own personal email using work computers.
In accordance with the Victorian Health Records Act 2001 and the Privacy Act
Our practice respects your right to privacy. We realize that it is important that you understand the purpose for which we collect details about your health, as well as how the information is used at our practice and to whom it might be disclosed.
The policy of our practice is to follow these procedures.
The information collected will be used for the purpose of providing treatment to you. Personal information such as your name, address and health insurance details will be used for the purpose of addressing accounts to you, as well as processing payments and writing to you about our services and any issues affecting your treatment.
1. We may disclose health information to other health care professionals, or require it from them if, in our judgment, that is necessary in the context of your treatment. In that event, disclosure of your personal details will be minimized wherever possible.
2. We may also use parts of your health information for research purposes, in study groups or at seminars as this may provide benefit to other patients. Should that happen, then your personal identity will not be disclosed without your consent to do so.
3. Your medical history, treatment records, x-ray films and any other material relevant to your treatment will be kept at the practice. You may inspect or request copies of our records of your treatment at any time, or seek an explanation from a dentist. Statutory fees will apply in relation to the types of access you seek. If you request an explanation of our records or a written summary then our usual fees will apply to these services.
4. If any of the information we have about you is inaccurate, you may ask us to alter our records accordingly.
You can otherwise rest assured that your identifiable health information will be treated with the utmost confidentiality. Disclosure will not be made to any person not involved in either your treatment or the administration of the practice, without your prior written consent. If you have any queries or concerns about the handling of your health information, please do not hesitate to raise these concerns with our practice.
What data breach procedures we have in place
We are required by law to inform the Australian government of any data breaches which would have reasonable expectation to cause harm.
What third parties we receive data from
We receive data from dentists making patient referrals to us. These data are stored on our servers. It its individually identifiable form, this information will only be released to third parties when a need arises for the clinical care of that patient. De-identified data from patients and dentists may be used by us and third parties for research and educational use.